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By visiting Candex with your browser settings adjusted to accept cookies you consent to our use of cookies as described in this policy.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

Cookies may be either "persistent" cookies or "session" cookies.
A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).
A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

How do we use cookies?

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. The cookies used on Candex include those necessary for access and security, that track usage (performance cookies) and remember your login (functionality cookies).

Candex uses the following cookies
Cookie Name Cookie Type Description
cxSessionId Session Cookie
Strictly necessary
This is a session cookie that tracks the user's session at the server - Without this cookie, the website cannot function properly.
Candex_LoginID Persistent Cookie (1 year)
Functionality cookie
This cookie is only added if you check the "Stay signed In" checkbox when you sign in. it will remember you even after the session is expired
usrTrk Persistent Cookie (7 days)
Performance cookie
Track anonymous users navigation through the site till they login(the cookie is deleted on successful login),
The information gathered by this cookie is not used for targeted marketing and is not distributed to third parties
- Without this cookie, the website will function properly.
chkRobot Persistent Cookie (1 year)
Strictly necessary (when added)
Functionality cookie
For security reasons, if we determine that you have to answer the CAPTCHA challenge to be able to login to Candex, we will add this cookie (the cookie is deleted on successful login)
- Without this cookie, you will not be able to login.
NID Persistent Cookie (6 months)
Strictly necessary (when added)
third-party ( Preferences cookie
For security reasons, if we determine that you have to answer the CAPTCHA challenge, we use reCAPTCHA by google that adds it and uses this cookie in determinning you are not a robot (the cookie is deleted on successful login)
- Without this cookie, you will not be able to login when CAPTCHA is needed.
incap_ses_{Session-ID} Session Cookie
Strictly necessary
third-party (incapsula adds it on Security cookie
Candex uses a web application firewall powered by Incapsula, it adds this cookie to track user's browser in a specific session and protect the site from malicious activity.
- blocking third-party cookies will not block this cookie as it uses the domain
Other third-party cookies Depends on third-party site If you paste a link to an external site in the chat, we bring a preview from the site, and show an image/video from the site (if available) - showing these images might add third-party cookies, as these would be added if you navigate to these sites.
- Without this cookie, the website will function properly.

How to control cookies

You can control and/or delete cookies as you wish – for details, see
You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.
If you do this, however, you may have to manually adjust some preferences every time you visit Candex and some services and functionalities may not work.

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